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  2. ›Google Cloud
  3. ›Contact Center as a Service

Contact Center as a Service

Omnichannel contact center solution that is native to the cloud.

AI and Machine Learning•Official page ↗

What's new 46

1–20 of 46

  1. This release addresses the following issues:

    p

    Contact Center as a Service•Fix•Oct 8, 2026

  2. Google Cloud CCaaS 6.19

    p

    Contact Center as a Service•Feature•Oct 8, 2026

  3. Google Cloud CCaaS 6.17

    p

    Contact Center as a Service•Feature•Oct 2, 2026

  4. This release addresses the following issues:

    p

    Contact Center as a Service•Fix•Oct 2, 2026

  5. Warm transfers auto-resume

    p

    Contact Center as a Service•Feature•Oct 2, 2026

  6. Headless mobile SDK

    p

    Contact Center as a Service•Feature•Sep 30, 2026

  7. Two new tables in the Real-time Queue Monitoring - Calls dashboard: Today's Scheduled Calls and Upcoming Scheduled Calls

    p

    Contact Center as a Service•Feature•Sep 25, 2026

  8. This release addresses the following issues:

    p

    Contact Center as a Service•Fix•Sep 25, 2026

  9. Advanced reporting dashboards 6.14

    p

    Contact Center as a Service•Feature•Sep 25, 2026

  10. This release addresses the following issues:

    p

    Contact Center as a Service•Fix•Sep 23, 2026

  11. Remove a user from all teams at once

    p

    Contact Center as a Service•Feature•Sep 23, 2026

  12. Google Cloud CCaaS 6.15

    p

    Contact Center as a Service•Feature•Sep 23, 2026

  13. Google Cloud CCaaS 6.13

    p

    Contact Center as a Service•Feature•Sep 18, 2026

  14. Advanced reporting dashboards 6.4

    p

    Contact Center as a Service•Feature•Sep 18, 2026

  15. Improved filtering by team

    p

    Contact Center as a Service•Feature•Sep 18, 2026

  16. This release addresses the following issues:

    p

    Contact Center as a Service•Fix•Sep 18, 2026

  17. Real-time Agent Monitoring dashboard: new Active call ID(s) column

    p

    Contact Center as a Service•Feature•Sep 18, 2026

  18. Improved the Real-time Calls and Real-time Chats dashboards

    p

    Contact Center as a Service•Feature•Sep 18, 2026

  19. Real-time Calls - Calls Queued dashboard: new Projecting column

    p

    Contact Center as a Service•Feature•Sep 18, 2026

  20. Advanced reporting available in French Canadian

    p

    Contact Center as a Service•Feature•Sep 18, 2026