This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue that led to increased startup latency and errors for mobile and web chat sessions.
• Fixed an issue where agents were incorrectly demoted to an Unresponsive status and removed from the routing pool despite successfully receiving call offers.
• Fixed an issue where dialed numbers on Twilio BYOC SIP inbound calls were incorrectly formatted with extra digits from the SIP host and port.
• Fixed an issue that prevented chat transcripts from being generated and delivered for sessions containing structured message content.
• Fixed an issue where the call adapter incorrectly showed a call as on hold after a carrier failed to process the hold request, leaving the audio channel open between the agent and the customer.
• Fixed an issue where a failed media download caused the service to restart unexpectedly.
• Fixed an issue that caused queue-specific wrap-up and disposition settings to reset to global defaults after changing unrelated fields on the Queue Settings page.
• Fixed an issue where machine translation didn't activate for chats that were transferred into a non-English language queue if the session originated with a virtual agent.
• Fixed an issue where generative knowledge assist answers that contain long URLs were cut off at the edge of the panel.
• Fixed an issue where queued calls were neither routed to available agents nor offered a callback.
• Fixed an issue where voicemails were automatically dismissed and marked as read if a playback error occurred.
• Fixed an issue where agent call recordings were missing or attached to the wrong call record after a virtual agent deflection.
• Fixed an issue where unanswered DCR calls that were routed using Nexmo disconnected the caller instead of requeuing the call.
• Fixed an issue that prevented virtual agents from transferring calls to a human-agent queue.
• Fixed an issue where calls lacking a carrier hangup reason were incorrectly categorized as "customer abandoned", even when the call center didn't answer the call.
• Fixed an issue where the call event API payload for DCR calls contained incorrect virtual agent parameters.
• Fixed an issue where custom data from chat interactions wasn't recorded in Salesforce records.
• Fixed an issue where Mexico time zones were incorrectly applying daylight saving time adjustments.
• Fixed an issue where agents and end-users were joined to separate conferences, preventing audio communication between them.