This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where the Call ended card in the session data feed incorrectly displayed a call length of 00:00 despite the actual duration being recorded correctly.
• Fixed an issue where calls remained stuck on the live dashboard after a caller hung up during the transition from a virtual agent to a queue.
• Fixed an issue where the Virtual Agent Session Variables section was missing from the call adapter after a successful credit card tokenization handback.
• Fixed an issue where agents belonging to multiple teams were incorrectly granted access to all communication channels regardless of their team's specific availability settings.
• Fixed an issue where emails containing specific formatting displayed a full-screen loading screen that prevented agents from viewing the message or interacting with the agent desktop.
• Fixed an issue where the CCaaS portal displayed an incorrect Off or Not Configured status for Agent Assist after navigating between queues or refreshing the page.
• Added a checkbox for Salesforce CRM integrations that, when selected, ignores ticket owner updates when an agent is assigned.
• Fixed an issue where the automatic wrap-up timer didn't release agents when notes or disposition codes were configured as optional.
• Fixed an issue where agents remained stuck in a busy Wrap-up status after the automatic wrap-up timer expired if they preselected Wrap-up as their next status.
• Fixed an issue where calls escalated from a virtual agent to an available human agent were incorrectly deflected to the original queue's voicemail upon reaching a timeout.
• Fixed an issue where callers were left on hold indefinitely during cold transfers to a direct agent extension when over-capacity deflection was enabled.
• Fixed an issue where virtual agent interaction outcomes weren't fully mapped, leading to sessions being incorrectly categorized as "Undefined" or "Unknown".
• Fixed an issue where Agent Assist message analysis background jobs failed and retried excessively for certain profiles.
• Fixed an issue where transcript message updates caused excessive background processing load.