This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where agents could be assigned more concurrent chats than their configured maximum limit when multiple chat offers arrived almost simultaneously.
• Fixed an issue where calls were unevenly distributed among available agents on skills-based queues.
• Fixed an issue where supervisor-initiated sign-outs silently discarded mandatory interaction dispositions during an agent's wrap-up period.
• Fixed an issue where an agent's corporate email address and internal ID were exposed in the browser's network metadata during a virtual agent to human escalation.
• Fixed an issue where voice calls were incorrectly routed back to the virtual agent queue instead of the intended destination.
• Fixed an issue where inbound callers experienced a 2-second delay when connecting to an agent.