FeatureSep 18, 2026

Advanced reporting available in French Canadian

Contact Center as a ServiceGCP · AI and Machine Learning

Advanced reporting available in French Canadian

All advanced reporting dashboards and Explores are now available in French Canadian. When you select French Canadian as your profile language in the CCAI Platform portal, these dashboards and Explores display in that language.

Administrators: There's a new Français (CAN) option when you click Admin > Change Language in the CCAI Platform portal.

Read the original announcement

All Contact Center as a Service updates →

This release addresses the following issues:
Fixed an issue where agents could be assigned more concurrent chats than their configured maximum limit when multiple chat offers arrived almost simultaneously.
Contact Center as a ServiceFixOct 8, 2026
Google Cloud CCaaS 6.19
We've released version 6.19 of Google Cloud CCaaS.
Contact Center as a Service

Advanced reporting available in French Canadian

More from Contact Center as a Service

Advanced reporting available in French Canadian

More from Contact Center as a Service