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Contact Center as a Service
Update

FeatureSep 18, 2026

Advanced reporting dashboards 6.4

Contact Center as a ServiceGCP · AI and Machine Learning

Advanced reporting dashboards 6.4

We've released version 6.4 of the advanced reporting dashboards.

Read the original announcement

More from Contact Center as a Service

All Contact Center as a Service updates →

This release addresses the following issues:
Fixed an issue where agents could be assigned more concurrent chats than their configured maximum limit when multiple chat offers arrived almost simultaneously.
Contact Center as a ServiceFixOct 8, 2026
Google Cloud CCaaS 6.19
We've released version 6.19 of Google Cloud CCaaS.
Contact Center as a Service

Feature

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Oct 8, 2026

Google Cloud CCaaS 6.17

We've released version 6.17 of Google Cloud CCaaS.

Contact Center as a Service•Feature•Oct 2, 2026

This release addresses the following issues:

Fixed an issue where the Call ended card in the session data feed incorrectly displayed a call length of 00:00 despite the actual duration being recorded correctly.

Contact Center as a Service•Fix•Oct 2, 2026

Warm transfers auto-resume

When an agent performs a warm transfer, the caller is now automatically taken off hold as soon as the transferring agent leaves the call, establishing two-way audio between the receiving agent and the caller without manual action.

Contact Center as a Service•Feature•Oct 2, 2026

Advanced reporting dashboards 6.4 · Cloud Releases