FeatureSep 18, 2026

Real-time Calls - Calls Queued dashboard: new Projecting column

Contact Center as a ServiceGCP · AI and Machine Learning

Real-time Calls - Calls Queued dashboard: new Projecting column

The Real-time Calls - Calls Queued dashboard has a new Projecting column in the Call Queued table. Indicates whether the routing engine (deltacast) is currently projecting this queued call to an available agent.

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This release addresses the following issues:
Fixed an issue where agents could be assigned more concurrent chats than their configured maximum limit when multiple chat offers arrived almost simultaneously.
Contact Center as a ServiceFixOct 8, 2026
Google Cloud CCaaS 6.19
We've released version 6.19 of Google Cloud CCaaS.
Contact Center as a Service

Real-time Calls - Calls Queued dashboard: new Projecting column

More from Contact Center as a Service

Real-time Calls - Calls Queued dashboard: new Projecting column

More from Contact Center as a Service