This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where the formatting of numeric values was inconsistent across tiles.
• Fixed an issue where column headers, filter labels, and tile titles didn't immediately switch to a newly selected language.
• Fixed an issue where the Productive Agents column in the tables of the Queue Group Performance - All dashboard didn't display values appropriate to the queue group settings.
• Fixed an issue in the Call Queue Metrics (Historical) Explore where filtering by Agent Name without including it as a visible column resulted in zero rows being returned.
• Fixed an issue that affected calls to a sub-menu that were deflected using Custom After Hours Deflection to a message. These calls were incorrectly attributed to the parent menu in the All Queued Interactions report.
• Fixed the effectiveness of the Direction filter in the following dashboards:
• Agent Performance. The Agent Productivity Detailed – Calls and Agent Productivity Detailed – Chats tables correctly reflect the filter setting.
• Real-time Agent Monitoring. The Agent Performance table and historical metrics tiles correctly reflect the filter setting.
• All Interactions – Calls and All Interactions – Chats. The IVR Interactions (calls only) and Virtual Agent Interactions tables correctly reflect the filter setting.
• Fixed an issue with the Queue Performance - Calls dashboard when short abandons were present in the specified date range. The Avg Queue Time column in the Queue Summary