Real-time Agent Monitoring dashboard: new Active call ID(s) column

Real-time Agent Monitoring dashboard: new Active call ID(s) column

The Real-time Agent Monitoring dashboard now has an Active Call ID(s) column in the Live Agent Data table. The column displays the call ID(s) for any call in a connecting, connected, or reconnecting state for the agent. If an agent is handling multiple concurrent calls, the call IDs appear in a comma-separated list. The Active Call ID(s) column reduces the number of steps required for supervisors to identify active calls during live monitoring.