Google Cloud CCaaS prerelease notes 6.26

This release addresses the following issues:

Fixed an issue where the Branded caller ID label was truncated in the Outbound Number selector when the agent application language was set to French Canadian.

Scheduled callback for IVR overcapacity

Scheduled callback is now available as an overcapacity deflection option for IVR queues. When a queue is over capacity, callers can choose to schedule a callback.

Salesforce: PKCE and refresh token rotation support

You can now connect Google Cloud CCaaS to Salesforce apps that require Proof Key for Code Exchange (PKCE) and refresh token rotation. Salesforce turns both settings on automatically for newly created connected apps and external client apps.

Advanced reporting dashboards prerelease notes 6.24

Here are the pre-release notes for updates to the advanced reporting dashboards and other reporting in CCAI Platform. When we release these updates, we expect the new capabilities to be as shown here.

This release addresses the following issues:

Fixed an issue where call and chat type names were cut off in the Dashboard Reports selector on wide-screen displays.