Feature•Sep 15, 2026Mobile SDKs 2.16.2Contact Center as a ServiceGCP · AI and Machine LearningFollowMobile SDKs 2.16.2We've released version 2.16.2 of the mobile SDKs.Read the original announcement↗More from Contact Center as a ServiceAll Contact Center as a Service updates →This release addresses the following issues:Fixed an issue where agents could be assigned more concurrent chats than their configured maximum limit when multiple chat offers arrived almost simultaneously.Contact Center as a Service•Fix•Oct 8, 2026Google Cloud CCaaS 6.19We've released version 6.19 of Google Cloud CCaaS.Contact Center as a Service•
