FeatureAug 19, 2026

Agent desktop supports parameters in custom panel URLs

Contact Center as a ServiceGCP · AI and Machine Learning

Agent desktop supports parameters in custom panel URLs

In the agent desktop, you can now configure fixed and dynamic parameters to include in the URLs of custom panels. This lets you pass relevant session, agent, and customer context into custom panels.

For more information, see Parameters.

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This release addresses the following issues:
Fixed an issue where agents could be assigned more concurrent chats than their configured maximum limit when multiple chat offers arrived almost simultaneously.
Contact Center as a ServiceFixOct 8, 2026
Google Cloud CCaaS 6.19
We've released version 6.19 of Google Cloud CCaaS.
Contact Center as a Service

Agent desktop supports parameters in custom panel URLs

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Agent desktop supports parameters in custom panel URLs

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