FeatureAug 21, 2026

Automatic SIP parameter mapping in contact lists

Contact Center as a ServiceGCP · AI and Machine Learning

Automatic SIP parameter mapping in contact lists

Contact lists now support automatic SIP header mapping for outbound call destinations.

Administrators: In the Add Destination dialog at Settings > Call > Contact Lists > Contact list management > CREATE OR EDIT CONTACT LIST> Add Destination, toggle Pass Data Parameters to the on position to see the new Automatically Include and Pass all Inbound SIP Headers checkbox.

For more information, see Add a SIP URI address destination to a contact list.

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This release addresses the following issues:
Fixed an issue where agents could be assigned more concurrent chats than their configured maximum limit when multiple chat offers arrived almost simultaneously.
Contact Center as a ServiceFixOct 8, 2026
Google Cloud CCaaS 6.19
We've released version 6.19 of Google Cloud CCaaS.
Contact Center as a Service

Automatic SIP parameter mapping in contact lists

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Automatic SIP parameter mapping in contact lists

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