FeatureSep 11, 2026

Agent desktop: Open from the CCaaS portal

Contact Center as a ServiceGCP · AI and Machine Learning

Agent desktop: Open from the CCaaS portal

You can now access the Agent Desktop using the new Apps menu. In the CCaaS portal, click Apps > Agent Desktop to open the Agent Desktop in a new browser tab. This lets you move between the portal and the Agent Desktop without ending your portal session.

For more information, see Open the agent desktop.

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This release addresses the following issues:
Fixed an issue where agents could be assigned more concurrent chats than their configured maximum limit when multiple chat offers arrived almost simultaneously.
Contact Center as a ServiceFixOct 8, 2026
Google Cloud CCaaS 6.19
We've released version 6.19 of Google Cloud CCaaS.
Contact Center as a Service

Agent desktop: Open from the CCaaS portal

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Agent desktop: Open from the CCaaS portal

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