Agent desktop supports email

Agent desktop supports email

The agent desktop now supports email. Agents can handle email interactions using the email adapter in a desktop layout.

Administrators: There's a new Email Adapter checkbox in the following locations:

• The Desktop Layout Builder dialog at Settings > Operation Management > Agent Desktop > Manage Desktop Layout Lists > Add desktop layout.
• The Desktop Layout Builder at Settings > Operation Management > Agent Desktop > Manage Desktop Layout Lists > Add desktop layout > Next.

User experience change: There's a new new emails menu in the menu bar of the agent desktop.

For more information, see Create a desktop layout and Handle an email.