FeatureSep 15, 2026

Chat check-in for the Mobile SDKs

Contact Center as a ServiceGCP · AI and Machine Learning

Chat check-in for the Mobile SDKs

Chat check-in is now available for the mobile SDKs. Chat check-in ensures that end-users are present and ready to engage before the system connects them to a human agent. This decreases the average agent handle time by eliminating the time lost when agents wait for end-users who have abandoned a chat.

For more information, see:

Chat check-in
SDK configuration (Android)
Chat check-in after-hours options (iOS)

Read the original announcement

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This release addresses the following issues:
Fixed an issue where agents could be assigned more concurrent chats than their configured maximum limit when multiple chat offers arrived almost simultaneously.
Contact Center as a ServiceFixOct 8, 2026
Google Cloud CCaaS 6.19
We've released version 6.19 of Google Cloud CCaaS.
Contact Center as a Service

Chat check-in for the Mobile SDKs

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Chat check-in for the Mobile SDKs

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