FeatureSep 11, 2026

Agent desktop: New network diagnostics tool

Contact Center as a ServiceGCP · AI and Machine Learning

Agent desktop: New network diagnostics tool

The agent desktop has a new network diagnostics tool in the navigation menu that displays network strength and diagnostics information. This tool can help you quickly assess your network's health and troubleshoot connection issues.

For more information, see Get network diagnostic information.

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This release addresses the following issues:
Fixed an issue where agents could be assigned more concurrent chats than their configured maximum limit when multiple chat offers arrived almost simultaneously.
Contact Center as a ServiceFixOct 8, 2026
Google Cloud CCaaS 6.19
We've released version 6.19 of Google Cloud CCaaS.
Contact Center as a Service

Agent desktop: New network diagnostics tool

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Agent desktop: New network diagnostics tool

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