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Google Cloud CCaaS 6.12 · Cloud Releases

Providers
Google Cloud
Contact Center as a Service
Update

FeatureSep 11, 2026

Google Cloud CCaaS 6.12

Contact Center as a ServiceGCP · AI and Machine Learning

Google Cloud CCaaS 6.12

We've released version 6.12 of Google Cloud CCaaS.

The timing of the update to your instance depends on the deployment schedule that you have chosen. For more information, see Deployment schedules.

Read the original announcement

More from Contact Center as a Service

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This release addresses the following issues:
Fixed an issue where agents could be assigned more concurrent chats than their configured maximum limit when multiple chat offers arrived almost simultaneously.
Contact Center as a ServiceFixOct 8, 2026
Google Cloud CCaaS 6.19
We've released version 6.19 of Google Cloud CCaaS.
Contact Center as a Service

Feature

•

Oct 8, 2026

Google Cloud CCaaS 6.17

We've released version 6.17 of Google Cloud CCaaS.

Contact Center as a Service•Feature•Oct 2, 2026

This release addresses the following issues:

Fixed an issue where the Call ended card in the session data feed incorrectly displayed a call length of 00:00 despite the actual duration being recorded correctly.

Contact Center as a Service•Fix•Oct 2, 2026

Warm transfers auto-resume

When an agent performs a warm transfer, the caller is now automatically taken off hold as soon as the transferring agent leaves the call, establishing two-way audio between the receiving agent and the caller without manual action.

Contact Center as a Service•Feature•Oct 2, 2026