Fixed an issue where SmartAction statuses were incorrectly marked as "failed" when a call ended before a photo or video upload completed.
Fixed an issue where loading the outbound numbers list timed out or caused significant delays for organizations with large teams and custom roles.
Fixed an issue where estimated wait times of less than one minute were incorrectly rounded down to zero, preventing the system from accurately triggering over-capacity actions.
Fixed an issue where sudden spikes in call volume bypassed a team's capacity protections and reduced the team's agent availability to below configured minimums.
Fixed an issue where nested object values in custom data were incorrectly displayed as [object Object] in the agent desktop session data feed.
Fixed an agent desktop issue where the navigation bar in the Previous Interactions page of the call adapter was overlapped by summary text and didn't stay fixed while scrolling.
Fixed an issue where answered voice calls triggered a second, unrequested callback after the end-user hung up.
Fixed an issue where intermittent IMAP connection rejections caused email fetch workers to enter an extended backoff loop, resulting in several hours of mailbox downtime.
Fixed an issue where inbound voice call recordings weren't exported to external storage when a virtual agent escalation was deflected to voicemail due to over-capacity.
Fixed an issue where manual wrap-up sessions were incorrectly attributed to the most recent call in the Agent Activity Timeline and in raw data exports, even when the wrap-up was unrelated to that call.
Fixed an issue where the "agent leg" of a call connection stalled in a connecting state for the full timeout duration before failing silently and moving the agent to an available status.
Fixed an issue where custom form responses weren't exported to external storage for instances without an external CRM integration.
Fixed an issue where a queue name saved in the SLA thresholds for queues dialog didn't persist after saving.
Fixed an issue where virtual agent voice calls triggered a session error during wrap-up.
Fixed an issue during high-capacity redirections where voicemails weren't saved.
Fixed an issue where completed call transfers generated duplicate queue duration records, leading to inflated reporting for queue volume and SLA metrics.
Fixed an agent desktop issue where the sentiment banner in the call adapter didn't immediately appear at the start of a call.
Fixed an issue where saving the Upload audio recording for Language Selection option of the Languages dialog didn't persist and switched to Text-to-speech.
Fixed an issue where inefficient database queries caused high CPU utilization and performance degradation across all communication channels.
Fixed an issue where transient connection errors during Twilio ICE token fetching caused agent call setup to fail or take longer to connect.
Fixed an issue where temporary connection drops during chat webhook delivery caused unnecessary delays.
Fixed an issue where work time and wait time durations overlapped in reporting metrics.
Fixed an issue where the agent adapter call history incorrectly displayed English queue names for French-Canadian calls.
Fixed an issue where agents were assigned calls from secondary queues even when their primary queue fell below the minimum availability threshold.
Fixed an issue where canceled virtual-agent-to-human escalations incorrectly reported negative queue durations and inaccurate SLA metrics in chat session data and reports.
Fixed an issue where creating or updating queues failed and returned a timeout error.
Fixed an agent desktop issue where an outbound call canceled by an agent while connecting was recorded as an unknown failure instead of an agent cancellation.
Fixed an issue where clicking the rewind and forward buttons on the voicemail page of the call adapter restarted the voicemail from the beginning.
Fixed an agent desktop issue where the chat adapter displayed a loading progress indicator instead of the chat transcript when a chat session was assigned.
Fixed an issue where a disposition prompt didn't appear in the call adapter after a disconnected call, even when mandatory disposition was configured.
Fixed an issue where Agent Assist real-time transcription didn't start on Vonage BYOC calls.
Fixed an issue where changes made outside of browser-originated HTTP requests (such as from API clients or background jobs) failed to generate audit log records.
Fixed an issue where over-capacity phone deflection didn't activate for direct agent calls, resulting in an error message or callers waiting indefinitely.
Fixed an issue where transient network connection failures during call and chat DAP lookups caused inbound calls to route to default queues or prevented chat sessions from starting.
Fixed a web SDK issue where static, non-interactive text within the chat widget incorrectly received keyboard focus, disrupting the navigation flow for keyboard and screen reader users.
Fixed an issue where temporary asset errors during deployments were cached by the CDN, leading to web SDK initialization failures.
Fixed an agent desktop issue where incomplete configuration settings prevented call control buttons from updating or rendering properly.
Fixed an issue where the audio for an over-capacity deflection played in the source queue's language instead of the destination queue's language following a cross-language transfer.
Fixed an issue where waiting chats weren't immediately offered to available agents who became eligible for a queue through a team membership update or direct queue assignment.
