This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where the Agent Performance tile on the Real-time Agent Monitoring dashboard executed redundant database queries during auto-refreshes.
• Updated advanced reporting filter prompts so they behave consistently across all dashboards and display the complete list of configured values:
• List-backed filters now open directly into a searchable list on the first click.
• Dropdowns that previously returned empty or partial lists now display the full configured list, including Agent Name, Agent Email, Agent Custom ID, Agent Teams, Location, Language, Answered By, and Projection Result.
• Disposition Codes and Disposition List filters now display the codes configured for your instance.
• Agent Teams and Team Name filters now match agents in any of their assigned teams.
• Configuration renames (Queue Group, Queue, Agent Team, Disposition Code, Location, Role, and Skill) now appear in filter dropdowns within 30 minutes instead of up to six hours.
• The Projecting filter on the live Queued dashboards is now clearable, so you can reset it to show all queued interactions, and offers only Yes.
• Fields without a predefined list of values (such as consumer phone numbers and ID fields) now display a plain text box with an operator so you can type a value directly.
• Call Status and Deflection Type filters now display values that existed in the data but were previously missing from the list.
• Channel now reports a value on the live Voice and Chat dashboards, and on historical Chat dashboards, for interaction types that previously appeared blank (including internal, API-initiated, campaign, UCaaS, callback, and extension calls).
• On the Agent Audit dashboard, the Change Details table now displays its timestamp column and sorts it correctly.
• Consumer phone number filters now accept a single value instead of multiple values. Saved filters or links that pass multiple numbers apply only one.
• On the Missed Interactions dashboards, the Activity Status column and filter are renamed to Projection Result.
• Actor values describing who answered, ended, or disconnected an interaction are now standardized as Human Agent, Virtual Agent, End User, and System. Saved filters, Looks, and schedules that used the previous wording must be reselected.