AWS End User Messaging now supports voice calling on WhatsApp

AWS End User Messaging now lets businesses place and receive voice calls with their customers directly inside WhatsApp, using the same verified business identity they already use for messaging. With WhatsApp voice calling, a conversation can move seamlessly from a chat thread to a voice call without switching to a separate channel or application, so context is never lost and customers stay in the message thread where the conversation started.

Voice calling works in both directions. Customers can call a business from within a WhatsApp chat, and businesses can call customers who have granted permission to be contacted. You can enable and manage WhatsApp voice calling on a registered WhatsApp business phone number using either the AWS End User Messaging console or the API.

WhatsApp voice calling is available in all Regions where AWS End User Messaging Social is available.

To learn more and get started, see the AWS End User Messaging Social User Guide.