Amazon Connect Customer launches Agentic CX designer (NLX) in preview

Amazon Connect Customer now offers Agentic CX designer (NLX) in preview, a no-code canvas for designing and deploying AI-powered self-service experiences. You can build and launch voice and digital experiences that bring agentic and deterministic AI together to transform how you serve customers with the control and reliability enterprises demand. Your business teams can go from designing conversations and integrating with the systems that run your business, to testing and simulating, to launching production-ready experiences in weeks, not months.

With this launch, you can also guide customers directly inside your web or mobile app with Live Sync. Live Sync drives a customer's web or mobile experience in real time as they speak or type during a voice or chat conversation, turning a spoken exchange into a guided, hands-on experience. A customer calling to start a loan application can receive a link to your website and complete it without leaving the call, asking questions and filling out the form by voice as they go. A customer describing what they want in your mobile app can have the matching product page pulled up instantly without typing a search term. With Live Sync, every interaction, from a simple search to a complex application, becomes a single guided experience.

To learn more about how the Agentic CX designer is reshaping self-service, read our blog. To learn more about Amazon Connect Customer, an agentic AI solution that helps enterprises deliver exceptional customer experiences, visit the Amazon Connect Customer website.