Amazon Connect Customer now supports assigning up to 7 security profiles with granular access controls per user

Amazon Connect Customer now supports assigning up to 7 security profiles with granular access controls per user, increased from the previous limit of 2. This means an agent who serves multiple lines of business can now have a distinct, scoped permission set for each one, enforced through tag-based or heirarchy-based access controls. The increased limit gives you greater flexibility to match your security model directly to your organizational structure. For example, a financial services company with separate lines for credit cards, mortgages, auto loans, personal banking, investments, insurance, and fraud can now assign an agent seven security profiles, one per line of business, each granting access only to the resources tagged for that specific division. This ensures least privilege access without requiring a single overly broad profile.

This feature is available in all AWS regions where Amazon Connect is offered. To learn more about estimated wait time see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website