Amazon Connect now supports granular access controls for cases

Amazon Connect now enables you to apply tag-based access control to cases, giving administrators more control over who can view and manage case data. With this capability, you can associate tags with case templates and configure security profiles to control which users can access cases that include specific tags. For example, you can tag fraud-related cases and restrict access so that only users assigned to a fraud security profile can view or edit those cases, helping you enforce internal controls and data access policies.

Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.