Amazon Connect adds new generative text-to-speech voices and expands to new regions

Amazon Connect now offers generative text-to-speech voices in three additional AWS Regions: Europe (London), Asia Pacific (Seoul), and Asia Pacific (Sydney). Amazon Connect also expands support for nine new generative text-to-speech voices across US English, UK English, European French, German, and Italian: Tiffany (en-US), Amy (en-GB), Brian (en-GB), Ambre (fr-FR), Florian (fr-FR), Tina (de-DE), Lennart (de-DE), Beatrice (it-IT), and Lorenzo (it-IT).

Amazon Connect's agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and messaging channels to automate routine and complex customer service tasks. Connect's voice AI agents understand not only what customers say but how they say it, adapting voice responses to match customer tone and sentiment while maintaining natural conversational pace. With these updates, you can deliver natural, human-like voice AI experiences to a broader range of customers across more regions and languages.

To learn more about this feature, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, a complete AI-powered contact center solution delivering personalized customer experiences at scale, visit the Amazon Connect website.