Amazon Connect adds conditional logic and real-time updates to Step-by-Step Guides

Amazon Connect Step-by-Step Guides now enables managers to build more dynamic and responsive guided experiences. Managers can create conditional user interfaces that adapt based on user interactions, making workflows more efficient. For example, managers can configure dropdown menus to show or hide fields, change default values, or adjust required fields based on the input in prior fields, creating tailored experiences for different scenarios.

In addition, Step-by-Step Guides can now automatically refresh data from Connect resources such as flow modules at specified intervals, ensuring agents always work with the most current information.

Amazon Connect Step-by-Step Guides is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Europe (Frankfurt), Europe (London), and the AWS GovCloud (US-West) Region. To learn more and get started, visit the Amazon Connect webpage and documentation.