Amazon Connect Customer announces general availability of agentic CX designer

Amazon Connect Customer announces the general availability of agentic CX designer, a no-code canvas for designing and deploying AI-powered self-service experiences. You can now build and launch voice and digital experiences that bring agentic and deterministic AI together to transform how you serve customers with the control and reliability enterprises demand. Your business teams users can go from designing conversations and integrating with the systems that run your business, to testing, to launching production-ready experiences in weeks, not months.

Agentic CX designer gives you the clarity of a flowchart with the power of a large language model. On a visual canvas you define the logic, guardrails, and integrations, and the model handles the natural conversation. For outcomes that have to be exact, such as eligibility, approvals, routing, or compliance, you define the workflow and the conversation follows it. You build, test, and deploy in the same place, so the team that designs an experience can validate it and put it into production without writing code or handing the work to engineering.