Amazon Connect’s AI assistant is now available in the UI builder

Amazon Connect Customer Assistant is now integrated within the UI builder, enabling contact center managers to create and modify views using natural language. Managers describe what they need, such as "Create a feedback form with rating and comment fields," and the assistant generates the corresponding UI components for review before publishing. This reduces the time and expertise needed to build Views for Step-by-Step Guides and Workspace pages by up to 70%.

Managers can use conversational prompts to create views, configure layouts with conditional UIs, set component properties, and apply styling without manual work. The assistant recommends components, explains options, and troubleshoots issues to accelerate builds.