Amazon Connect expands agentic speech-to-speech voice experiences to the London (Europe) region and adds three new voices

Amazon Connect now offers agentic speech-to-speech voice experiences in an additional AWS Region: Europe (London). Amazon Connect also adds three new speech-to-speech voices across US Spanish and UK English: Pedro (es-US), Amy (en-GB), and Brian (en-GB).

Amazon Connect's agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and messaging channels to automate routine and complex customer service tasks. Connect's agentic speech-to-speech voice AI agents understand not only what customers say but how they say it, adapting voice responses to match customer tone and sentiment while maintaining natural conversational pace. With these updates, you can deliver agentic speech-to-speech voice experiences to customers across a new region with a wider selection of voices.

To learn more about this feature, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, a complete AI-powered contact center solution delivering personalized customer experiences at scale, visit the Amazon Connect website.