Amazon Connect Customer announces Live Sync and Touchpoint

Amazon Connect Customer announces the general availability of Live Sync and Touchpoint. Live Sync drives a customer's web or mobile experience in real time during a voice or chat conversation, turning a spoken exchange into a guided, hands-on task. Touchpoint is an embeddable conversational surface for your web application that combines voice and chat with rich visual elements including carousels, cards, forms, and video. Together they let you build richer and more delightful self-service experiences that resolve customer requests faster.

With this launch, a customer calling to start a loan application can have Live Sync's AI navigate them to your website, walk them through the form, and fill fields on their behalf, answering customer questions and confirming each step by voice without leaving the call. With Live Sync, every interaction, from a simple search to a complex application, becomes a single guided experience.

Live Sync and Touchpoint are available in US East (N. Virginia), US West (Oregon), Canada (Central), Asia Pacific (Tokyo), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Europe (Frankfurt), and Europe (London). To learn more, see Live Sync and Touchpoint in the Amazon Connect documentation. To learn more about Amazon Connect Customer agentic self-service capabilities, visit the Amazon Connect Customer website. For pricing, see Amazon Connect Customer pricing.