Amazon Bedrock Managed Knowledge Base now supports ServiceNow as a native data source connector

AWS announces the ServiceNow data source connector for Amazon Bedrock Managed Knowledge Base, a fully managed retrieval-augmented generation (RAG) service. Customers can now connect their ServiceNow instance to crawl knowledge articles and service catalog items directly into their managed knowledge base. Previously, bringing ServiceNow content into Bedrock Knowledge Bases required building and maintaining custom ingestion pipelines—now, you simply provide your ServiceNow instance credentials, and the connector handles data crawling, metadata extraction, and incremental sync automatically.

The ServiceNow connector crawls knowledge articles and service catalog items, including file attachments, giving your AI agents access to the institutional knowledge already maintained in ServiceNow. You can scope crawls to specific knowledge bases, article categories, or service catalogs using sys ID inclusion lists, ensuring only relevant content is ingested. This makes it straightforward to power employee-facing IT assistants, HR helpdesks, or customer support agents grounded in your organization's up-to-date ServiceNow content.

To learn more, see ServiceNow data source in the Amazon Bedrock User Guide. For more information about Amazon Bedrock Managed Knowledge Base, visit the Amazon Bedrock Knowledge Bases product page.